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Redmond Fire & Rescue COVID-19 Updates

Update as of 3.25.2020

We want to assure our community that the level of service Redmond Fire & Rescue provides has not changed due to COVID-19. We are committed to providing service to our most vulnerable populations and to continue to provide for the health and safety of our entire community. Our staff of over 60 career firefighter/paramedics, paramedics, EMTs, student volunteers, and administrative professional staff, will continue to provide essential district services including responding to all medical and fire emergencies.

Although our facilities and office will be closed to the public, our fire stations will remain fully staffed and operational with emergency first responders. The closure of District facilities will not impact our ability to respond to emergency medical and fire calls and we remain just a 911 phone call away!

The following actions are currently in effect:

Emergency Services

• All emergencies should be reported by calling 911.
• Additional screening questions and PPE measures are in place.

Fire Life Safety Services

• Direct questions to Deputy Fire Marshal Clara Butler at clara.butler@redmondfireandrescue.org
• Community Presentations, Fire Station Tours, Car Seat Clinics, and Smoke Alarm Installations are suspended until further notice.

District Facilities 

• The District Business Office at 341 NW Dogwood Ave will be closed to the public until further notice; however, District operations will continue to operate. For questions please call (541) 504-5000 messages are checked regularly. 
• Station Tours, Ride-Alongs, and Training Room use are suspended until further notice.
• All Fire Stations will remain fully staffed with emergency first responder personnel.

Department Services

• Ambulance Billing
  • Please pay ambulance bills online through the payment portal at http://www.redmondfireandrescue.org/?zone=/unionactive/view_article.cfm&HomeID=694199 or through the mail.
  • Direct billing questions to:
    • Last name A-J contact Jessica at jessica.jackson@redmondfireandrescue.org
    • Last name K-Z contact Becki at becki.mckinney@redmondfireandrescue.org
• Finance Department
  • Vendor payments may be delayed.
  • Vendors please submit invoices via email to ap@redmondfireandrescue.org
• General Inquires
  • Direct questions to Shannon at shannon.biondi@redmondfireandrescue.org

Continue to check back for additional updates and changes to Redmond Fire & Rescue operations. 

For information on COVID-19 community members can call 2-1-1 for general information and questions.  Online COVID-19 resources are the Oregon Health Authority: www.healthoregon.org/coronavirus for statewide updates and the Central Oregon Emergency Information Network (COEIN): http://coemergencyinfo.blogspot.com/ for local updates.